Managed Services
As technology evolves rapidly, many businesses struggle to keep pace. To fully realize the benefits of the cloud, a modern approach to managed services is often necessary. At SimpLok, we combine skilled people, efficient processes, and advanced tools to offer a tailored managed service. From 24/7 critical support to light-touch advisory services, we collaborate with you to determine the best service model for your unique business needs, leveraging automation, DevOps, and expert guidance to ensure optimal performance and growth.
At SimpLok, we prioritize incident management with a structured approach to handling P1, P2, and lower-priority issues, ensuring minimal disruption to your business operations.
P1 Incidents (Critical): We treat these as top priority, providing immediate attention with a dedicated response team available 24/7. Our goal is to restore service as quickly as possible through rapid troubleshooting, escalation to specialized experts, and continuous updates until resolution.
P2 Incidents (High): These are addressed promptly with a defined SLA, focusing on resolving significant disruptions that don't require immediate restoration but still impact business functions. We prioritize root cause analysis to prevent recurrence.
P3/P4 Incidents (Medium/Low): These are managed during regular business hours, emphasizing efficient resolution and long-term fixes for non-critical issues to optimize system performance and user experience.
Our approach integrates real-time monitoring, automated alerts, and a robust escalation matrix to ensure every incident is resolved efficiently, keeping your operations running smoothly.
